RismadarVoice Reporters
October 31, 2026
The Comptroller-General of the Nigeria Immigration Service (NIS), Kemi Nanna Nandap, has directed officers nationwide to eliminate unnecessary delays in service delivery, strengthen professionalism and promptly report suspected cybersecurity threats.
Nandap issued the directives during two separate events in Abuja: the 2026 International Customer Service Week and the Service’s Cybersecurity Awareness Seminar.
The directives were contained in statements issued by the NIS Public Relations Officer, Deputy Comptroller of Immigration Akinsola Akinlabi.
Speaking at the closing ceremony of Customer Service Week, held from October 28 to 30 under the theme Going the Extra Mile – Creating a Lasting Smile, Nandap emphasised the importance of providing efficient, respectful and timely services to Nigerians and other customers.
She urged immigration personnel to resolve complaints promptly, uphold integrity and make customer satisfaction a measurable standard of performance.
The Comptroller-General also reaffirmed the Service’s commitment to ongoing reforms aimed at improving operational efficiency and promoting what the agency describes as Hostmanship, a people-centred approach to service delivery.
At the event, the Head of Operations at the Presidency’s SERVICOM office, Ngozi Akinbodewa, commended the NIS for strengthening its customer-service structure.
She encouraged officers to demonstrate accountability and consistently respond to the needs of service users.
Similarly, the Comptroller-General’s Special Assistant on SERVICOM, A. M. Abubakar, stressed the importance of responsiveness, adherence to established service standards and continuous improvement.
Meanwhile, at the Cybersecurity Awareness Seminar held on October 29, Nandap warned that protecting the Service’s digital infrastructure and sensitive information required collective responsibility.
Represented by the Deputy Comptroller-General in charge of Finance and Accounts, S. B. Daura, she directed officers to remain vigilant, comply with established security procedures and report suspicious cyber activities without delay.
She also called for continuous personnel training, stronger institutional cooperation and proactive responses to emerging digital threats.
The seminar featured presentations by representatives of the Department of State Services, United Nations Office on Drugs and Crime, Nigeria Data Protection Commission and National Information Technology Development Agency.
Discussions focused on cybercrime prevention, data privacy, critical infrastructure protection and human risk management.
A plenary session facilitated by Galaxy Backbone Limited examined strategies for securing critical government systems through inter-agency cooperation.
The NIS reaffirmed its commitment to technology-driven service delivery, cybersecurity awareness and improved protection of sensitive immigration information.
