RismadarVoice Reporters
September 11, 2026
Indian information technology services company Wipro says its artificial intelligence initiatives have improved productivity by an amount equivalent to the work of about 20,000 employees, with the affected workforce redeployed to other roles within the company.
Wipro’s Chief Technology Officer, Sandhya Arun, said the company was moving towards a “human-AI operating model” as India’s $315 billion software services industry adapts to rapid changes driven by artificial intelligence.
Arun said more than 100,000 Wipro employees have received advanced AI-related training and certifications as the company prepares workers to collaborate with AI systems rather than being replaced by them.
“It could be the same engineer managing a group of agents, deployed on other projects or being trained for another role. It does not necessarily mean person-to-person replacement by an agent,” she said.
The development comes as major Indian technology firms rethink hiring, software development and client contracts due to increasing AI adoption. Rival technology giant Tata Consultancy Services has also indicated plans to balance human employees with AI agents as part of its future workforce strategy.
Wipro is expanding its number of forward-deployed engineers who work directly with clients to support AI adoption, although Arun did not disclose a specific target. She said the company’s focus was ensuring engineers develop the skills needed to work effectively with AI technologies.
“The shift has to be from productivity to outcomes,” Arun said, adding that AI investments should be measured by improvements in customer experience, new revenue opportunities and business results.
Wipro remains the only company among India’s four largest IT service providers that does not disclose revenue generated from AI operations.
Analysts said the company is still in the early stages of turning its AI investments into commercial returns, with the major challenge being converting AI-related deals into stronger revenue growth and improved profit margins.
Manoj Chandra Jha, principal analyst at Nord-IQ Research, said Wipro’s investment in AI training and partnerships is comparable to rivals including Tata Consultancy Services, Infosys and HCLTech, but the company is behind some competitors in AI commercialisation.
Wipro had about 243,000 employees as of June and continues to invest heavily in AI capabilities as the global technology industry undergoes a major transformation.
